Byron Fernandez

EVP Malaysia & India / Group CIO

Byron brings 20 years of BPO experience from designing customer access strategies, inbound customer contact, outbound outreach, and all supporting functions of a high-performing contact centre. His expertise in verticals such as telecommunications, banking, insurance, FMCG, technology, and government contact centres make him ideally suited to the responsibility of leading TDCX units in various markets. Byron is a COPC-certified Implementation Leader, CIAC-certified Strategic Leader, as well as a member of the IAOP. He is also one of the very few individuals in the country to be presented with the Career Achievement Award by the CCAM.