Japan, also known as the land of the rising sun, is renowned for its unique cultural nuances and intricate business landscape. From understanding the subtleties of communication to recognizing different customer expectations, the country’s service culture revolves around ‘Omotenashi’, a Japanese concept that focuses on paying attention to the small details, anticipating the needs of others, and going above and beyond to meet them. For those without prior experience in this market, providing such wholehearted attention to customer needs can seem like a daunting task.

But what if there was a way to unlock the potential of this dynamic market easily? This is where TDCX Japan's expertise shines.

• Deep cultural understanding: One of the many reasons why Japan is a tourist Mecca is because customer service is done with the spirit of Omotenashi. However, achieving this high standard of service consistently is not easy. Our local expertise, deep understanding of cultural expectations, and extensive training ensure that we provide customer service that warms the hearts of domestic and international tourists alike.
• Hire and set up trained teams within 90 days: Japan’s tight labor market poses challenges to the service industry. TDCX’s ability to provide employees with rewarding careers and a supportive working environment enables us to attract and hire multilingual candidates easily. For example, TDCX Japan was recently awarded the White Company Gold Award for the second consecutive year, acknowledging the company’s outstanding initiatives. By tapping its award-winning culture, companies can build a dedicated team of skilled and experienced Japanese CX professionals to meet their CX goals. 
• Strong data security: Strong data security measures are crucial to provide customers with assurance. TDCX Japan prioritizes robust data protection by adhering to stringent security standards and continuously identifying areas for improvement through rigorous governance practices. On top of that, the company was recently awarded the IS027001:2013 cybersecurity certificate and PCI-DSS 3.2.1 data security standard for payment cards to protect cardholder data.

Whether you're a seasoned multinational or a startup entering the Japanese market, learn how we can help you unlock the potential of the Japanese market and achieve your business goals.

Ready to enhance your CX? Get in touch with us today.