Exploring new horizons in the travel and hospitality industry
The tourism industry has drastically transformed in the past three years. But what is it going to look like in the next five?
TDCX Talks: Travel discusses current industry issues like tech, changing customer behaviors, and providing unforgettable experiences to millions in the marketplace.
Learn from our industry expert, Noom Poovarawan, as she shares insights on scaling globally, bridging cultural differences, and working with cross-functional teams.
SESSION HIGHLIGHTS
Cultural sensitivity and understanding
Global-local collaboration and adaptation
Language support and accessibility
Featured Speakers
Noom Poovarawan
Account Director
Noom brings over two decades of expertise in brand management and customer operations, spanning both B2B and B2C portfolios across regional and global arenas. Throughout her tenure in Silicon Valley-based firms, she navigated the delicate balance between global scalability and regional acceleration, integrating customer-centric perspectives into growth strategies. Having lived and worked in five countries across three continents, her cultural fluency helps her capture regional nuances in fast-paced global companies.
Featured Speakers
Loukas Tourkomanis
CX Consultant
Loukas has spent his career in customer support, working for large scale BPOs and high growth tech companies such as Airbnb and Tiktok. He is currently a CX consultant working in the thought leadership space helping clients deliver value through research, outreach, and insightful content.
Fireside Chat
Navigating Growth from Startup to Global Scale
Explore strategies and insights behind scaling support services across borders, from addressing cultural nuances to efficient communication methods.
Working Around Cultural Nuances
Delve into the complexities of cultural differences and their impact on hospitality and CX.
Empowering Teams for Success
How do we align innovation initiatives with company values and priorities? Delve into the critical role of CX in company decision-making.
Driving Innovation Across Borders
Explore how shifting perspectives and diverse insights lead to solutions with global impact.
Aligning Cross-functional Teams for Growth
Gain insights into leveraging CX for broader business benefits.
Turn the discussion into action
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