Human-driven, AI-powered, and automation-enabled capabilities designed to deliver faster and smarter support
24/7 Tech Support
Always-on technical customer support whenever and wherever your customers are:
Omnichannel Support (voice, chat, email, in-app, self-service portals)
Remote diagnostics
Helpdesk support
Certified and product-trained virtual support agents
Purpose-Built AI at Scale
Intelligent capabilities that moves CX at the speed of your customers:
Generative AI and agent assist tools
Robotic process automation (RPA)
Self-healing framework for pinpointing and resolving tech issues
Automated root cause analysis (RCA) and predictive analytics
AI-powered knowledge-centered service
Multiplatform Integration and Support
Tech-agnostic support that works across your entire CX ecosystem:
Ticketing systems
Knowledge bases
Customer relationship management (CRM) and enterprise resource planning (ERP) systems
Device management platforms
Knowledge-Centered Support and Service
Technical support outsourcing service that adopts a real-time learning model that gets smarter with every interaction:
Incident resolution
Issue escalation
KCS-enabled Voice of product (VoP) intelligence
Swarming tech support model
AWARD-WINNING SERVICES AND RESULTS
How outsourced tech support enabled a major consumer electronics provider to attain a 93% overall customer satisfaction (CSAT) score, the second highest in the company's CSAT index for Southeast Asia
