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TDCX 新加坡凭借数据保护信任标志认证强化数据隐私承诺
14 January 2025
新加坡，2025年1月15日——TDCX 新加坡是一家屡获殊荣的数字客户体验（CX）解决方案提供商，致力于为科技和蓝筹公司提供服务。该公司已获得新加坡数字发展与信息部下属的法定机构——资讯通信媒体发展管理局（IMDA）颁发的数据保护信任标志（DPTM）认证。此认证象征着信任，彰显了TDCX 新加坡对数据隐私保护的投入以及对建立客户信任的承诺。
集团首席运营官兼执行副总裁 Angie Tay 女士表示：“保护用户信息需要采取全面且积极主动的数据管 理方法和持续警惕的态度。DPTM 认证表明了我们致力于确保数据安全并维持客户信任的承诺。
“在过去三年中，TDCX 经历了严格的评估，成为 IMDA 认证的受信任数字身份提供商。这包括指定独立审计师对我们的信息安全（InfoSec）和数据保护框架进行全面审查和评估。”
DPTM 是一项自愿性、针对全企业的认证，旨在认可致力于采取负责任的数据保护实践的组织。TDCX 新加坡已实施有力措施来保护用户数据，并取得了以下成果：
- ISO 27001:2022: 此信息安全管理体系认证为各行各业、各种规模的企业提供了建立、实施、维护和持续改进其信息安全管理体系的全面指导。
- SOC 2 Type 2: 这是一个稳健的安全框架，详细说明了组织应如何保护客户数据，防止其遭受未经授权的访问、安全事件和其他漏洞的威胁。
- 新加坡网络安全信任标志： 该标志是对那些已证明实施了符合自身网络安全风险状况的强大网络安全政策和流程的组织的认可。
TDCX新加坡的IT团队定期与外部顾问合作，就信息安全（InfoSec）领域的最新趋势和见解以及有效实施方面的指导寻求建议。此外，该团队还与学习和发展团队紧密合作，提供年度培训计划，以确保所有员工都能及时了解最新的信息安全和数据保护政策。
TDCX新加坡获得的数据保护信托管理（DPTM）认证，进一步彰显了TDCX对于遵守包括欧盟通用数据保护条例（EU GDPR）在内的其他全球数据保护实践的承诺。
FREQUENTLY ASKED QUESTIONS (FAQS)
What is the Data Protection Trustmark (DPTM) and why is it important?
The Data Protection Trustmark (DPTM) is a voluntary, enterprise-wide certification awarded by the Infocomm Media Development Authority (IMDA) of Singapore. It recognizes organizations that demonstrate strong accountability, governance, and responsible data protection practices.
For clients and partners, the DPTM serves as a trusted assurance that personal and sensitive data is managed securely, in line with Singapore’s Personal Data Protection Act (PDPA) and global best practices.
For clients and partners, the DPTM serves as a trusted assurance that personal and sensitive data is managed securely, in line with Singapore’s Personal Data Protection Act (PDPA) and global best practices.
What does TDCX Singapore’s DPTM certification signify?
TDCX Singapore’s DPTM certification underscores the company’s long-term commitment to data privacy, information security, and customer trust. Achieving the certification reflects years of rigorous assessments, independent audits, and continuous improvement of its InfoSec and data protection frameworks—ensuring that data security remains embedded across the organization.
What data security standards and certifications does TDCX Singapore hold?
In addition to the IMDA Data Protection Trustmark, TDCX Singapore has implemented and achieved multiple globally recognized standards, including:
- ISO 27001:2022, for establishing and continuously improving Information Security Management Systems
- SOC 2 Type 2, which validates controls for safeguarding customer data over time
- Singapore Cyber Trust Mark, recognizing strong cybersecurity policies aligned to organizational risk profiles
How does TDCX ensure ongoing compliance and data protection readiness?
TDCX Singapore adopts a proactive and continuous approach to data protection. Its IT and InfoSec teams work closely with external consultants to stay ahead of evolving security risks and best practices. Employees undergo annual training on information security and data protection policies, while frameworks are regularly reviewed to ensure alignment with global regulations such as the EU GDPR and Singapore’s PDPA requirements.
