Laurent, who founded TDCX in Singapore in 1995, saw the burgeoning promise and potential of the BPO industry in Asia. He is one of the pioneers in setting the standards to make the sector a booming success in Asia. He ensures that TDCX delivers innovative solutions with a profound impact on clients' businesses. Laurent developed TDCX to become a global customer experience partner to some of the world's most valuable brands. Laurent is a leading voice in the global BPO industry, and has received the 2018 EY Entrepreneur of the Year - Outsourced Solutions Award.