A new and fast-growing global social media network targeted at young people has over 40 million active users. They were looking for an information security partner to moderate multicultural content, blocking or suspending any content that does not comply with community policies and guidelines, and escalating with their trust and safety in-house team.
We hired a bilingual team to provide moderation and protection services on multicultural content, with zero voluntary attrition and a 100% graduation rate since Wave 1.
We set high accuracy level targets and thoroughly evaluated 100 content moderators weekly.
We implemented resources dedicated to aiding, educating, and promoting the team’s psychological and mental well-being.