Blogs
Celebrating 13 CCAS awards, together with our clients
10 November 2026
By Angie Tay
Group Chief Operating Officer, TDCX
We had a fantastic night at the Global Customer Experience Excellence Awards 2026 on 6 November, bringing home 13 honours: four Gold, four Silver, four Bronze and one Judges’ Mention.
Organised by the Contact Centre Association of Singapore (CCAS), these awards recognised our client programmes, innovation and people. They also took TDCX past the 600-award milestone globally, making an already special evening even more memorable.
For me, the highlight was seeing so many colleagues recognised, from frontline service and team leadership to learning, quality and technology. Behind each award is someone who cares deeply about their work, supported by colleagues who help them succeed. Congratulations to all our winners and the teams beside them!
We know we didn’t get here alone. Our clients’ trust, openness to new ideas and encouragement to keep raising the bar have been a huge part of this achievement. Thank you for giving us the opportunity to do meaningful work together. This is a moment we’re delighted to share with you.
“I’m particularly proud to see our people and our innovation recognised together. Thank you to our clients for your trust, and congratulations to our teams. We have much more we want to achieve together.”
Laurent Junique, Founder and CEO, TDCX Group
Our CCAS 2026 winners
Corporate awards
| Award | Programme or team |
| Best Outsourced CX Organisation of the Year-Gold | Singapore Airlines |
| Outsourced CX Programme of the Year-Silver | Central Provident Fund Board |
| Best Innovative Use of Technology for CX-Bronze | TDCX AI |
Individual awards
| Award | Winner |
| Best CX Professional of the Year-Gold | Naga Jothi S Rajindran |
| Best CX Professional of the Year-Silver | Low Bock Eing |
| Best CX Professional of the Year-Bronze | Shangesvanan A/L Saravanan |
| Best CX Learning and Development Professional of the Year-Gold | Ashwin Anand Munisvaran |
| Best CX Learning and Development Professional of the Year-Judges’ Mention | Mohamed Sahir Bawany |
| Best CX IT & Infrastructure Professional of the Year-Gold | Khoo Yin Rong |
| Best CX Quality Assurance Professional of the Year-Silver | Jamuna Rani D/O Jayaparan |
| Best CX Team Leader of the Year-Silver | Mehry Ang Poh San |
| Best CX Team Leader of the Year-Bronze | Phan Thi Minh Chau |
| Best CX Team Leader of the Year-Bronze | Aaron Phan Wee Siong |
There’s plenty to celebrate, and plenty to look forward to. We’ll keep investing in our people and turning new ideas into better experiences for our clients and their customers, bringing the same care and commitment to our everyday work.
Here’s to achieving even more together!
