From enriching a connected car customer experience, enabling mobility as a service, optimizing your supply chain network, and managing your fleet to drive sustainability initiatives, TDCX’s data-driven, AI-augmented solutions are your engine for accelerating innovation.
Automotive Customer Experience Solutions
Integrated experiences across all touchpoints, connecting drivers, dealerships, and digital platforms:
Omnichannel customer service outsourcing
Dealer and service network support
Warranty and claims process outsourcing
Prepurchase and after-sales service
Service life cycle management
Customer retention programs
Outsourced Sales and Marketing
AI-powered solutions combined with human expertise for driving revenue growth and expanding market reach:
Lead generation and management
Predictive lead scoring and marketing automation
Product launch and go-to-market strategy implementation
Market research and analysis
Market segmentation, competitive intelligence, and customer journey mapping
Technical Support Outsourcing
End-to-end technical support for vehicle owners as well as expert training for service teams:
Remote diagnostics and telematics support
Technical customer support for over-the-air (OTA) updates, advanced driver-assistance system (ADAS), in-vehicle infotainment, and vehicle-to-everything (V2X) communication
Training, e-learning, and knowledge management for technical staff and dealerships
Supply Chain Optimization
Operational efficiency through streamlined logistics processes and strategic supplier collaborations:
