THAILAND – TDCX Thailand is honoured to receive the Efficiency Innovation Silver Award from one of the world’s leading FMCG companies. Recognising our Analytics E-Dashboard, the award lauds our initiative and adoption of new technologies to deliver clear and accurate forecasting with even deeper insights into our clients’ data.

The new solution which was developed in-house, leverages on data visualisation tools and techniques to replace manual antiquated processes and delivers easy to understand information as part of a seamless and integrated business intelligence solution.

By delivering meaningful insights into the countless customer interactions across multiple touchpoints that happen every day, our innovation adoption plays a key role in helping shape and improve workflows, increase accessibility and enhancing collaboration among teams across the organisation. We believe that our partnership with brands in varying industries is an opportunity to learn, to better understand client values and successfully reach business goals.

This award honours our commitment to finding new ways to improve business efficiencies through innovative practices that support our clients’ growth. It is also a nod to our team’s capacity to develop world-class solutions that continue to differentiate TDCX in the business processing industry. Our flexibility enables us to align our business objectives with those of our clients’. It helps us prioritise and allocate the necessary resources to reach these targets together.

As one of Asia’s leading outsourced contact centres, TDCX has won 159 local and international industry awards to date. For over two decades, the company has delivered world-class customer experiences to global brands from operation sites in Singapore, Malaysia, Thailand, Hong Kong, Indonesia, Philippines, and Japan.