Buying journeys now are more fragmented and increasingly self-directed. Prospects research and engage across multiple touchpoints simultaneously, use AI to inform purchases, and expect hyperpersonalized outreach at every stage. Keeping pace with these expectations, while also managing cost, quality, and scale, is one of the hardest operational challenges that brands face.
TDCX’s sales outsourcing solutions orchestrate human expertise and sales intelligence to strengthen revenue optimization:
- Outsourced sales and marketing: Scale pipeline capacity, from prospecting and conversion to onboarding, with consistent execution across the buyer journey.
- AI-powered execution: Equip teams with the tools and sales intelligence to prioritize opportunities, shorten cycles, and convert more pipeline into revenue.
- Omnichannel sales enablement: Engage across voice, email, chat, social, and in-app platforms.
- Revenue assurance: Protect your top-line growth with structured cross-selling, upselling, renewals, and win-back programs.
- AI agent assist: Ramp teams faster with AI-powered coaching, roleplay simulation, and agent assist tools.
Turn data into deal momentum with TDCX’s human-led, AI-powered solutions.
Capabilities:
- Customer analytics consulting, buyer journey mapping, and sales intelligence via TDCX Acuity
- AI-augmented sales outreach
- Conversational AI and GenAI-powered chatbots, virtual assistants, and copilots for outreach, engagement, and self-service
- Sentiment and voice-of-customer (VoC) solutions for sales
- AI-augmented QA and sales interaction analysis
Outcomes and impact:
- Stronger pipeline built on data-informed targeting and prioritization
- Faster prospect response and engagement
- Improved sales productivity and efficiency by reducing manual work
- Personalized buyer interactions at scale
- Earlier detection of deals at risk of churn
TDCX deployed a machine learning model for a global search advertising leader to automate predictive lead scoring. With human digital marketing analysts validating leads, they achieved a 124% accuracy and 107% enrichment against benchmarks.
Let dedicated inside sales experts manage the full sales lifecycle.
Capabilities:
- Lead generation and prospecting
- Lead qualification and pipeline development
- Outbound sales optimization
- Inbound sales conversion and inquiry handling
- Cross-selling, upselling, and customer loyalty programs
- Revenue assurance through billing, payment recovery, and collections
- Merchant and partner onboarding, activation, and growth management
Outcomes and impact:
- Faster pipeline build, shorter sales cycles, and improved conversion rates through structured, data-informed outreach
- Reduced customer acquisition costs by consolidating sourcing, qualification, and conversion
- Increased deal velocity through RevOps-optimized workflows
- Faster time to revenue
TDCX worked with a global payment technology leader to scale their multilingual inside sales operations across Asia, growing the team by 12 times in just 12 months across six specializations, including risk management, underwriting, and account recovery.
Sell with the cultural fluency and domain expertise that global markets demand.
Capabilities:
- AI-powered, data-driven sales coaching, roleplay simulation, and speed-to-proficiency programs
- Industry-specialized talent sourcing and agile team deployment via FLASH Hire
- Multilingual sales teams supporting more than 50 languages
Outcomes and impact:
- Faster time to productivity and revenue contribution
- Improved conversion rates through targeted, data-informed coaching
- Consistent sales execution across regions and languages
- Reduced attrition and stronger sales culture
TDCX implemented a sales training framework for a global technology leader’s advertising platform, helping their frontline support team to achieve 16% year-over-year revenue growth and expand 31% of accounts to higher revenue brackets.
