Case Studies

Case Studies

See how TDCX has empowered clients to achieve better performance and bring more value to their brands.

Transforming a Travel Company’s CX With TED, TDCX’s GenAI-Powered Agent Assist Tool THE CHALLENGE

Transforming a Travel Company’s CX With TED, TDCX’s GenAI-Powered Agent Assist Tool THE CHALLENGE

Exceeding ramp-up KPI targets with players supporting players

Exceeding ramp-up KPI targets with players supporting players

Exceeding ramp-up KPI targets with players supporting players

Gaming & Entertainment

Scaling trust and safety in Southeast Asia

Scaling trust and safety in Southeast Asia

Scaling trust and safety in Southeast Asia

Building safer social networks through Trust & Safety

Building safer social networks through Trust & Safety

Building safer social networks through Trust & Safety

Hospitality experts set sail with Trust & Safety

Hospitality experts set sail with Trust & Safety

Hospitality experts set sail with Trust & Safety

Travel & Hospitality

A leading global airline soars higher with exceptional CX

A leading global airline soars higher with exceptional CX

A leading global airline soars higher with exceptional CX

Travel & Hospitality

Innovative CX partnership that led to high-jump revenue & customer loyalty

Innovative CX partnership that led to high-jump revenue & customer loyalty

Innovative CX partnership that led to high-jump revenue & customer loyalty

Digital Advertising

Human touch + sales-driven strategies = successful technology business growth

Human touch + sales-driven strategies = successful technology business growth

Human touch + sales-driven strategies = successful technology business growth

E-commerce & Retail

Native customer support established in all markets within weeks

Native customer support established in all markets within weeks

Native customer support established in all markets within weeks

E-commerce & Retail

State-of-the-art technical support for major consumer electronics provider

State-of-the-art technical support for major consumer electronics provider

State-of-the-art technical support for major consumer electronics provider

First-year sales spike for top financial services provider

First-year sales spike for top financial services provider

First-year sales spike for top financial services provider

Seasonal campaign scaling for leading accommodation-sharing platform

Seasonal campaign scaling for leading accommodation-sharing platform

Seasonal campaign scaling for leading accommodation-sharing platform

Travel & Hospitality Customer Service

Digital hiring accelerated scaling up for a global social media company

Digital hiring accelerated scaling up for a global social media company

Digital hiring accelerated scaling up for a global social media company

Social Media Content Moderation

Industries We are Active in

Digital Advertising

E-commerce

Social Media

Technology

Travel & Hospitality

Automotive

Consumer Electronics

Fintech

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