Trust & Safety is a subject of high importance in many organisations, especially in BPO companies like TDCX. As we continue adapting to the digital ways of the world, so does Trust & Safety. It has experienced drastic changes primarily induced by the fast-evolving digital landscape, with processes becoming more sophisticated and workers highly specialised and trained.
In this webinar, we go back to how Trust & Safety was born, how it evolved, and what its future looks like, including the role that outsourcing will play in the picture. We will tackle: