High-value, high-touch, and high-tech outsourced customer service
Elevate your customer experience with exceptional outsourced customer service from TDCX. Our skilled support teams prioritize timely issue resolution and positive client involvement across the customer journey, providing seamless omnichannel service. Expect reliable, personalized assistance that empowers your brand to deliver superior customer service.
- Multi-geographic capabilities, supporting over 40 languages
- Hub & Spoke design managed by seasoned industry experts
- At least 62% hiring efficiency through our proprietary recruitment tool, FLASH Hire
- Agility in managing volume spikes and crisis situations
- Customer-first mentality
- Personalized and conversational interactions and solutions based on customers’ unique needs
- Comprehensive training in active listening, compassion, support coaching, platform immersions, and more
- Omnichannel and multichannel expertise
- Performance optimization with tailored training structure, global outsourcing quality, and security standards including ISO, COPC, PCI-DSS, ITIL
- Machine-learning and analytics-led best courses of action
- Digital transformation using in-house developed technologies
- Combined AI and human support
- Faster and tailored responses based on brand knowledge base
Years of customer support experience
Premium clients
Revenue from customer service
Client pulse check score
Highest CSAT score
Staff satisfaction score
I am impressed with their customer service training and the way they find the right candidates for our project.
I really enjoy their collaborative approach, and our working relationship really feels like a partnership.
Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.
We trust their ability to deliver the best possible outcomes to our customers.
Their team of experts is proactive, adaptable, and able to provide the best solutions for the client’s customers.
I love how they see themselves as being part of another company’s journey rather than focusing on short-term gain.
We have expanded our footprint with TDCX with five times business growth in the last five years.
We are impressed with their ability to scale their services and at the same time maintain their quality of service.
Whenever we have an idea, they’re all in and supporting us–it’s good to have a partner that we can rely on.
The relationship and engagement with TDCX is very strong by any measurement within the BPO space.
I am impressed with their customer service training and the way they find the right candidates for our project.
I really enjoy their collaborative approach, and our working relationship really feels like a partnership.
Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.
We trust their ability to deliver the best possible outcomes to our customers.
Their team of experts is proactive, adaptable, and able to provide the best solutions for the client’s customers.
I love how they see themselves as being part of another company’s journey rather than focusing on short-term gain.
We have expanded our footprint with TDCX with five times business growth in the last five years.
We are impressed with their ability to scale their services and at the same time maintain their quality of service.
Whenever we have an idea, they’re all in and supporting us–it’s good to have a partner that we can rely on.
The relationship and engagement with TDCX is very strong by any measurement within the BPO space.
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480+ industry awards
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