MALAYSIA – TDCX Malaysia won the 2020 Asia-Pacific Outsourcing Customer Experience Management Service Provider of the Year by Frost & Sullivan Asia-Pacific Best Practices Awards.
The awardees were chosen based on in-depth research conducted by Frost & Sullivan analysts. It included several key areas: leadership, technological innovation, customer service, strategic product development, revenues, and market shares.
Taken together with the positive feedback of employees, customers and investors, TDCX was a clear winner for this award.
Byron Fernandez, TDCX's EVP Malaysia & India / Group CIO, stated, "This recognition is an endorsement of our unrelenting focus on customer experience. It speaks to our continued commitment in creating meaningful interactions for our clients."
Prior to this award, TDCX Malaysia was recognised by Google as the Best Supplier - Value Add & Innovation Award for gTech Global Customer Care. TDCX was also identified as one of the Top 100 Asia’s Best Employer Brands 2019 by 14th Employer Branding Awards.
TDCX is a leading global provider of outsourced digital customer care and sales acceleration solutions to the world's best and most valuable brands. Operating in state-of-the-art campuses in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China, Japan, Spain, and Colombia, TDCX has a track record of success with clients in digital advertising, e-commerce, travel and hospitality, technology, automotive, consumer electronics, and fintech sectors. TDCX has won over 230 industry awards.