SPAIN - TDCX Spain won a “Gold Award in "Best New Contact Centre in Europe" category at the 19th European Contact Centre and Customer Service Awards 2019 on November 26th, 2019 in London.
TDCX Spain fended off tough competition among other top global brands from different industries for demonstrating its best practices in customer experience in the 10-month operational period.
TDCX was founded in 1995 as a provider of outsourced services to a diverse clientele. The TDCX headquarters in Spain opened in late-2018.
The European Contact Centre and Customer Service Awards (ECCCSA) is the greatest award in the customer contact industry. It has been the longest running and largest award-giving program in the customer contact industry and recognizes organizations across Europe. The ECCCSAs is known for their robust deliberation process and value that revolves around the innovation & improvement of the customer service industry.
TDCX is an award-winning digital economy enabler and boutique outsourced business service provider that delivers innovative customer experience solutions to the world’s best and most valuable brands. Operating in state-of-the-art campuses in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China, Japan, and Spain, TDCX has a track record of success with clients in digital advertising, e-commerce, travel and hospitality, technology, automotive, consumer electronics, and fintech sectors. TDCX has won over 230 industry awards.