Customer experience is now the top differentiator. The majority of businesses are soon expected to compete mainly on customer experience and those that invest in customer experience will stand out. TDCX has the deep frontline experience to assist customers through data analytics, technology, and process excellence to achieve top performance.
We strategize and implement high-performing customer experience solutions for our clients through consulting and analytic services. We leverage an asset-based consulting approach, combined with Lean Six Sigma methodologies to transform customer experience solutions.
Per Gartner, 77% of buyers state that their latest purchase was very complex or difficult and they only spend 17% of their time interacting with sellers. At TDCX, we have proven to be the differentiator that helps our clients generate and improve their topline performance through a robust and highly efficient sales and revenue generation process.
We provide end-to-end B2B sales execution support, using our vast experience on frontline execution. We are performance-driven, and strive for creating a positive sales/buying experience for our clients and their customers.
By 2024, 30% of large organizations will identify Content Moderation services for user-generated content as C-suite priority. Content moderation enables businesses to maintain a reputable image on the internet and gives them an edge to thrive amid changing industry trends and customer demands.
TDCX is a leading content moderation provider that brings years of expertise to help clients safeguard their brands and thrive in the new digital economy.
We have a wealth of customer interaction data, a team of experienced data scientists, and proprietary advanced analytic expertise to generate actionable insights for our customers.
Powered by our experienced Center of Excellence & Digital Lab capabilities, we constantly innovate new solutions to help our customers perform better. Ideation and rapid prototyping of brand new products turn them into innovative solutions.