All organizations are driven by a certain vision that goes back to the drawing board of its early founders. Such vision is the true north which companies strive to carve its path towards. What happens though when the plan you have on paper becomes obsolete the next day? At the pace transformation runs, which accelerates at astonishing rates amid global phenomena, a highly perceptive approach is inevitable.
Immerse in thought-provoking exchanges on transformative strategies with some of the most passionate CX aficionados we gathered. We will delve into how the industry is defined today – and in the years to come – by the hyper-competitive CX needs and how companies can fulfill these expectations.