How TDCX Talent Solutions Delivered 20% Faster CX and QA Hiring for a Global FinTech Brand
THE CHALLENGE
While FinTech’s growth is reshaping financial services worldwide, it also brings heightened operational demands on the human side of the business. Customer service (CS) teams must manage a rising volume of transactions, disputes, and high-stakes queries, while quality assurance (QA) functions safeguard compliance and uphold customer experience (CX) standards.
One global FinTech company found itself at this inflection point. They needed 30 specialized CS and QA professionals within three months, each combining financial services fluency, compliance expertise, and customer empathy. Internal talent acquisition resources were already stretched by competing priorities. Existing agency partners, operating on contingency-based models, lacked the specialization to source prequalified, FinTech-ready talent. This resulted in repeated rejections, hiring overruns, and escalating costs. To stay on course with its growth agenda, the company needed more than transactional recruitment support. They needed a partner capable of delivering future-ready CX and QA talent at speed and scale.
Download case studyTHE SOLUTION:
Function-Based RPO
TDCX Talent Solutions implemented an end-to-end TDCX Talent Solutions implemented an end-to-end recruitment process outsourcing (RPO) model designed for CX and QA hiring in FinTech.
Proprietary Talent
Pools
TDCX drew from continuously mapped talent pipelines, giving the client access to candidates with strong FinTech background that typical agencies could not reach.
Dedicated Recruiters
Two senior experts acted as an extension of the client’s talent acquisition team, working within their systems and processes.
Seamless Candidate
Experience
Streamlined communication, faster feedback loops, and brand positioning reduced drop-off in a competitive FinTech market.
THE RESULTS:
TARGET ROLES FILLED WITH FINTECH-READY TALENT
AHEAD OF THE CLIENT'S HIRING SCHEDULE
