Case Studies

Case Studies

See how TDCX has empowered clients to achieve better performance and bring more value to their brands.

Exceeding ramp-up KPI targets with players supporting players

Exceeding ramp-up KPI targets with players supporting players

Exceeding ramp-up KPI targets with players supporting players

Gaming Customer Experience

Scaling trust and safety in Southeast Asia

Scaling trust and safety in Southeast Asia

Scaling trust and safety in Southeast Asia

Social Media Trust & Safety

Building safer social networks through Trust & Safety

Building safer social networks through Trust & Safety

Building safer social networks through Trust & Safety

Social Media Trust & Safety

Hospitality experts set sail with Trust & Safety

Hospitality experts set sail with Trust & Safety

Hospitality experts set sail with Trust & Safety

Travel Trust & Safety

A leading global airline soars higher with exceptional CX

A leading global airline soars higher with exceptional CX

A leading global airline soars higher with exceptional CX

Travel Customer Experience

Innovative CX partnership that led to high-jump revenue & customer loyalty

Innovative CX partnership that led to high-jump revenue & customer loyalty

Innovative CX partnership that led to high-jump revenue & customer loyalty

Digital Advertising Revenue Generation

Human touch + sales-driven strategies = successful technology business growth

Human touch + sales-driven strategies = successful technology business growth

Human touch + sales-driven strategies = successful technology business growth

e-Commerce Revenue Generation

Native customer support established in all markets within weeks

Native customer support established in all markets within weeks

Native customer support established in all markets within weeks

Food & Beverage Customer Service

State-of-the-art technical support for major consumer electronics provider

State-of-the-art technical support for major consumer electronics provider

State-of-the-art technical support for major consumer electronics provider

Consumer Electronics Tech Support

First-year sales spike for top financial services provider

First-year sales spike for top financial services provider

First-year sales spike for top financial services provider

Fintech Revenue Generation

Seasonal campaign scaling for leading accommodation-sharing platform

Seasonal campaign scaling for leading accommodation-sharing platform

Seasonal campaign scaling for leading accommodation-sharing platform

Travel & Hospitality Customer Service

Digital hiring accelerated scaling up for a global social media company

Digital hiring accelerated scaling up for a global social media company

Digital hiring accelerated scaling up for a global social media company

Social Media Content Moderation

Industries We are Active in

Digital Advertising

E-commerce

Social Media

Technology

Travel & Hospitality

Automotive

Consumer Electronics

Fintech

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