Privacy Policy

This Privacy Policy applies to you if you provide your Personal Data to Teledirect to apply for employment in Teledirect. Teledirect will Process your Personal Data if you are (1) an applicant for employment or (2) an employee of Teledirect.

Please read this Privacy Policy carefully. Do not submit your Personal Data to Teledirect if you do not agree with any part of the Privacy Policy.

Definitions

Personal Data

Any data or information about you from which you may be identified or identifiable. Examples of your Personal Data: name, identification number, location data, online identifier, identification traits that are generic, cultural, etc.

Processing

Operations on Personal Data, including by automation. Examples of processing: collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, alignment, combination, erasure, destruction.

Purpose

One or more of the following acts:

  1. Consider you for future employment or continued employment

  2. Contact you

  3. Assess your suitability for employment

  4. Undertake recruiting campaigns, surveys or polls

  5. Formulate an offer of employment

  6. Manage the employment, if you are hired

  7. Provide benefits through third parties selected by Teledirect

  8. Comply with applicable law

  9. Comply with Teledirect policies

  10. Survey Teledirect employees after anonymizing your Personal Data

  11. Retain for future employment opportunities in Teledirect if you are not hired or if you leave Teledirect

Teledirect

Any one or more companies in the Teledirect Group of Companies.

Personal Data

  1. When you apply for employment, you will provide your Personal Data to Teledirect. We only collect data about you that is strictly necessary and relevant with a view to the performance of the job you are applying for.

    If you fail to provide information which is necessary for us to consider your application (such as evidence of qualifications, work history, work permit, etc.), we may not be able to process your application successfully.

  2. Teledirect is the controller and processor of your Personal Data. Teledirect will Process your Personal Data for the Purpose in compliance with applicable law and this Privacy Policy as amended from time to time.

  3. Teledirect may use automated decision-making to Process your Personal Data for the Purpose. In such case, the logic of the automated decision-making as well as the criteria on which it relies will be explained to you. You will also be asked to give your prior consent.

  4. Teledirect will retain your Personal Data in electronic form.

  5. Teledirect may transfer your Personal Data out of your country of residence (including the European Economic Area) and/or disclose your Personal Data for the Purpose under conditions of confidentiality and similar levels of security safeguards as in the country of your residence to the following persons:

    1. Teledirect’s agents, contractors, third party providers and their sub-contractors that provide administrative, telecommunications, information technology, recruitment, medical and insurance services to Teledirect in any part of the world

    2. Teledirect recruitment and operations teams

    3. Teledirect clients for them to assess your suitability for their projects, in the event that the position is intended to provide services to a specific client or within the framework of a specific project. In that case, we will make sure that the client only uses your personal data in order to evaluate you for the position and that in case you are ultimately unsuccessful in obtaining this position the client will erase any of your personal data that has been provided

    4. Third party providers to do background checks on you, where background checks are not prohibited by law

    5. Persons legally entitled to have your Personal Data

      All our affiliates and third-party service providers are required to comply with data protection laws and implement appropriate security measures to protect your Personal Data in line with our policies. We do not allow our third-party service providers to use your Personal Data for their own purposes. We only permit them to process your Personal Data for specified purposes and in accordance with our instructions and subject to a duty of confidentiality.

      In addition, we may share your Personal Data obtained through the online assessment with other entities of the Teledirect group in order to evaluating you for the position. When sharing your Personal Data with other entities in our group, we will apply the provisions of the Binding Corporate Rules (BCR) approved by the entities of our group, which are legally binding for all of them.

      The BCRs are published on the external Teledirect website accessible at www.tdcx.com/policies/bcr.

  6. If you refer a candidate to Teledirect, please provide the referred candidate’s written consent for Teledirect to Process his/her Personal Data for the Purpose. If the referred candidate revokes his/her consent to Processing of their Personal Data, please immediately inform Teledirect.

  7. Referred candidates must agree to the Teledirect Privacy Policy to permit Teledirect to Process their Personal Data to evaluate their application.

  8. Teledirect will retain your Personal Data if you are employed by Teledirect and for a period of 10 years after which it will be destroyed. If you are not recruited for the position that you applied for, Teledirect will retain your Personal Data for future recruitment possibilities unless you instruct us to delete your Personal Data. If you do not object to such records storage, we will keep your data for up to a maximum of two (2) years after our last professional contact.

    If you object to such records storage, we will delete your record immediately if there is no obligation or legal right to keep the records. With this regard, we may have the legal right to archive your Personal Data for a longer period of time (corresponding to the applicable local statute of limitation) to defend ourselves in case of a dispute.

  9. Your rights and choices: In accordance with applicable data protection law and under certain circumstances, you have a right to access, rectify, delete, restrict, Personal Data as well as a right to portability, a right to object to the processing of your data, where this processing is based on our legitimate interest, and a right to withdraw your consent. Where we are relying on consent for the processing of your Personal Data, you also have the right to withdraw your consent for processing for that purpose at any time. To do so, please contact Teledirect Human Resources/Corporate Recruitment at [email protected] or change your Personal Profile on the corporate HR system yourself. If you revoke your consent, it will adversely affect your potential or continued employment with Teledirect

  10. You may inquire how Teledirect has used or disclosed your Personal Data by writing to the Teledirect Privacy Officer at [email protected].

  11. Teledirect may decline to allow you to access, rectify or erase some or all of your Personal Data under any of the following circumstances:

    1. Teledirect has a legal obligation or the right to deny your request.

    2. The burden or expense of providing access would be unreasonable for Teledirect.

    3. Your request is trivial, frivolous or vexatious.

    4. Your request is clearly unfounded or excessive (which means, for example, more than once in 6 months unless there is a legitimate reason.

    5. The Personal Data does not exist or cannot be found.

    6. The Personal Data is subject to legal privilege.

    7. The Personal Data would reveal confidential commercial information that could harm the competitive position of Teledirect.

    8. If it is necessary and proportionate and the Personal Data was collected, used or disclosed for the purposes of an investigation if the investigation and associated proceedings and appeals have not been completed.

    9. It could threaten the safety or physical or mental health of an individual.

    10. It could cause immediate or grave harm to an individual’s safety or physical or mental health.

    11. It could reveal the Personal Data of another individual.

    12. It could reveal the identity of an individual who has provided Personal Data and the individual providing the Personal Data does not consent to the disclosure of his/her identity. Teledirect will provide a summary of the Personal Data if it is possible to do so without revealing the Personal Data of the other individual, unless that individual consents to the disclosure of his/her identity.

    13. It could be contrary to the national interest of a friendly country.

  12. You may not rectify or erase the Personal Data that Teledirect relied upon to assess your suitability for employment. Teledirect may take appropriate legal action if you represent false information as your Personal Data.

  13. Teledirect uses cookies to track and analyze your use of the Teledirect website. By using this website, I agree to its use of cookies.

Last updated: August 2019