Cookies Policy

TDCX uses cookies to track and analyze your use of the TDCX website. A cookie is a small text file that we store on your computer or mobile device and that contains data related to our website. It allows our website to “remember” your actions or preferences over a period of time, or it may contain data related to the function or delivery of the site. For example: if you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.

We use the following cookies:

  • Essential cookies. These are cookies that are required for our website to operate. They include, for example, cookies that enable you to log into secure areas of our website.

    ProviderCookie NameLifespanDescription
    Cloudflare__cfduid1 YearThis cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis.
    Cloudflare__cfruidSessionThis cookie is a part of the services provided by Cloudflare, including load-balancing, deliverance of website content and serving DNS connection for website operators.
  • Analytical/performance cookies. These allow us to recognise and count the number of visitors to the site and to see how they use our website when they are visiting it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

    ProviderCookie NameLifespanDescription
    Google Analytics__utma2 yearsThis cookie is typically written to the browser upon the first visit. If the cookie has been deleted by the browser operator, and the browser subsequently visits tdcx.com, a new __utma cookie is written with a different unique ID. In most cases, this cookie is used to determine unique visitors to tdcx.com and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure. For more information on how Google uses your data, please refer to: https://policies.google.com/privacy
    Google Analytics__utmbPersistentThis cookie is used to establish and continue a user session with tdcx.com. When a user views a page on tdcx.com, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on tdcx.com; this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on tdcx.com for longer than 30 minutes. For more information on how Google uses your data, please refer to: https://policies.google.com/privacy
    Google Analytics__utmz6 monthsThis cookie stores the type of referral used by the visitor to reach tdcx.com, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within tdcx.com. The cookie is updated with each page view to tdcx.com. For more information on how Google uses your data, please refer to: https://policies.google.com/privacy
    Google Analytics_ga2 yearsThis cookie allows TDCX to track individual visitors and their use of the site. It is set when you first visit the site and updated on subsequent visits. TDCX does not use Google Analytics to collect personal information, other than IP address, from our visitors. For more information on how Google uses your data, please refer to: https://policies.google.com/privacy
    Google Analytics_gat2 yearsThis cookie allows TDCX to track individual visitors and their use of the site. It is set when you first visit the site and updated on subsequent visits. TDCX does not use Google Analytics to collect personal information, other than IP address, from our visitors. For more information on how Google uses your data, please refer to: https://policies.google.com/privacy
    Google Analytics_gid24 hoursThis cookie is used to distinguish users. For more information on how Google uses your data, please refer to: https://policies.google.com/privacy
    Google Analytics_utmt10 minutesThis cookie is used to throttle request rate. For more information on how Google uses your data, please refer to: https://policies.google.com/privacy
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your country of residence, your language. Disabling these cookies may prevent the TDCX website from displaying correctly and block us from storing preferences needed to display or disable certain features.

    ProviderCookie NameLifespanDescription
    Zendesk__zlcmid1 YearLive chat widget on TDCX website.

    TDCX uses a live chat service provided by Zendesk. The collected data via Cookies are transmitted and stored by Zendesk.

    For more information on how Zendesk uses your data, please refer to: https://www.zendesk.com/company/customers-partners/privacy-policy/
    TwilioProgrammable Voice4 hoursClick-to-call function on TDCX website.

    TDCX uses the Programmable Voice service provided by Twilio. All cookies sent to Twilio will expire after four hours.

    For more information on how Twilio uses your data, please refer to: https://www.twilio.com/legal/privacy
  • Marketing cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.

    ProviderCookie NameLifespanDescription
    Google Tag Manager_first_pageview1 dayThis cookie is used to make the tracking more efficient for the website – the cookie sets cookies or trackers to only run on the initial page of a website, which makes the tracking process more efficient for the website. For more information on how Google uses your data, please refer to: https://policies.google.com/privacy
    Googleads/ga-audiencesSessionThis cookie is used by Google Ads to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. For more information on how Google uses your data, please refer to: https://policies.google.com/privacy
    Facebook_fbp3 monthsThis cookie is used to deliver advertisements when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. For more information on how Facebook uses your data, please refer to: https://www.facebook.com/privacy/explanation
    Facebookfr3 monthsThis cookie is used to show relevant advertisements to the users and measure and improve the advertisements. The cookie also tracks the behaviour of the user across the web on sites that have Facebook pixel or Facebook social plugin. For more information on how Facebook uses your data, please refer to: https://www.facebook.com/privacy/explanation
    Linkedinbcookie2 yearsThis cookie is used for browser ID cookies. For more information on how Linkedin uses your data, please refer to: https://www.linkedin.com/legal/privacy-policy
    LinkedinUserMatchHistory30 daysThis cookie is used for LinkedIn Ads ID syncing. For more information on how Linkedin uses your data, please refer to: https://www.linkedin.com/legal/privacy-policy
    Linkedinbscookie2 yearsThis cookie is used to secure browser ID cookies. For more information on how Linkedin uses your data, please refer to: https://www.linkedin.com/legal/privacy-policy
    Linkedinlidc1 dayThis cookie is used for routing. For more information on how Linkedin uses your data, please refer to: https://www.linkedin.com/legal/privacy-policy
    Linkedinli_sugr3 monthsThis cookie is used for browser identifier. For more information on how Linkedin uses your data, please refer to: https://www.linkedin.com/legal/privacy-policy
    LinkedinlangSessionThis cookie is used to set default locale/language. For more information on how Linkedin uses your data, please refer to: https://www.linkedin.com/legal/privacy-policy
    YouTubeYSCSessionThis cookie is used to register a unique ID to keep statistics of what videos from YouTube the user has seen. For more information on how YouTube uses your data, please refer to: https://policies.google.com/privacy
    YouTubeGPS1 dayThis cookie is used to register a unique ID for tracking users based on their geographical location. For more information on how YouTube uses your data, please refer to: https://policies.google.com/privacy
    Twitterpersonalization_id2 YearsThis cookie is set due to Twitter integration and sharing capabilities for social media. For more information on how Twitter uses your data, please refer to: https://twitter.com/en/privacy
    Twittertfw_exp14 DaysThis cookie is set due to Twitter integration and sharing capabilities for social media. For more information on how Twitter uses your data, please refer to: https://twitter.com/en/privacy
  1. Third-party cookies

    Third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, which we do not manage or maintain. These cookies are likely to be analytical/performance cookies.

    If you agree to our use of cookies to track and analyse your use of our site, click the consent button. If you wish to refuse or disable our cookies, you may do so via your web browser. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

    Below is a list of links to the ‘Help’ section of some popular web browsers with explanations on how to change or block cookies:

    For more information about cookies [and targeted marketing], please view the following websites: www.allaboutcookies.org and www.youronlinechoices.eu.

  2. Click the ACCEPT button to consent to the cookies as shown below:

    This site uses cookies. By clicking ACCEPT or continuing browsing the TDCX website, I consent to cookies tracking as described in our cookies policy.
    ACCEPT

Last updated: 21 May 2020