A global social media company prioritising the security of its online community of billions required a partner to scale up operations for content moderation and account management support.
To scale up effectively, we focused on recruiting native language speakers in Client’s selected regions to quickly understand its respective content moderation policies and developed market-specific training and learning modules. Our strong social media presence enabled Sourcing and Talent Acquisition teams to communicate the opportunity quickly and effectively to talents across the regions. By deploying our Digital Hiring Solution (DHS), we had a unified database management tool which stored all applicants’ information and assessments, which can be tracked and accessed by all key business units, TDCX leadership, and the client. Due to the diversity of talents, we also implemented an expat onboarding procedure that included document processing, cultural familiarisation, housing and lifestyle package and orientation.