Key Takeaways
RPO, executive recruitment, permanent placement, contingent workforce, payroll outsourcing, and HR consultancy, each scoped independently or bundled into a single program.
Built for teams scaling headcount continuously, not one-off vendor searches.
No juggling separate vendors across RPO, payroll, and contingent staffing.
The same delivery footprint and infrastructure TDCX's 20,000+ employees operate daily.
Growth demands more than finding the right people. You also need to control recruitment costs, respond to shifting workforce demands, and keep daily operations productive.
TDCX Talent Solutions gives you the expertise, flexible staffing models, and HR support to build and manage the workforce you need, across CX outsourcing, contingent workforce management, global payroll outsourcing, data annotation outsourcing, and AI engineer recruitment. That means you can enter new markets, fill critical roles, and absorb demand swings while your teams stay focused on the core business.
Faster access to talent
Fill critical positions and scale your workforce without overburdening your own recruitment or operations teams.
Greater contingent workforce flexibility
Adjust staffing levels to support expansion, seasonal peaks, and project-based requirements while maintaining operational continuity.
Better control on resources
Manage recruitment and workforce costs through flexible arrangements tailored to your operational requirements. With TDCX Talent Solutions, you can access services individually or as a fully integrated recruitment process outsourcing program.
Services
It covers six areas: recruitment process outsourcing (RPO), payroll outsourcing, HR consultancy, executive recruitment solutions, permanent recruitment, and temporary or contract staffing. Each area is scoped, contracted, and priced independently, and each may operate on its own or as part of a single program.
Build the talent pipeline you need while reducing hiring costs and time to hire with scalable RPO service:
- Recruitment strategy and workforce planning
- Talent sourcing and pipeline development
- Candidate screening and assessment
- End-to-end recruitment management
- Recruitment/HR analytics and reporting
- Employer branding and candidate experience
Outcomes and impact:
- Reduced hiring costs through streamlined recruitment processes and resources
- Faster time to hire that minimizes vacancies and optimizes contingent workforce management
- Scalable hiring capacity to support expansion, seasonal demand, and high-volume hiring
- Improved quality of hire through a pipeline of candidates who match your skills and business requirements
- Greater efficiency by reducing the administrative burden on internal teams
- Clearer hiring visibility into recruitment performance, hiring costs, and talent pipelines
TDCX Talent Solutions helped a global FinTech client fill every target hiring role 15 days ahead of schedule, with 100% of roles filled by FinTech-ready talent, through a scalable, expert-led recruiting process.
Keep your payroll accurate, timely, and compliant while reducing the burden on your HR and finance teams. From salary processing and statutory deductions to payroll reporting, you can simplify payroll operations with built-in accuracy checks and support for local regulatory requirements:
- Global payroll outsourcing, processing, and administration
- Tax and statutory compliance
- Payroll reconciliation and reporting
- Payslip and payroll records/data management
- Payroll queries and employee support
Outcomes and impact:
- Reduced processing errors and delays through standardized workflows and validation
- Minimized compliance risk
- Greater operational efficiency by easing manual payroll administration and freeing up internal resources
- Clearer oversight on payroll expenses, discrepancies, and reporting to support financial planning
- Improved employee experience through consistent, reliable, and timely processing and resolution
Get expert guidance on people strategy, workforce performance, and HR compliance to support sustainable business growth:
- HR strategy and workforce planning
- HR policies and process optimization
- Organizational design and development
- Performance and talent management
- Employee engagement and retention strategies
- HR compliance and employee relations advisory
Outcomes and impact:
- Better workforce planning through data-driven insights into talent needs and skills gaps
- Clearer organizational structures, roles, and responsibilities
- Stronger HR governance through standardized policies and procedures
- Improved employee retention through targeted engagement and talent development strategies
- Smoother organizational transitions through structured change management
Identify and engage senior leaders for your most sensitive hiring needs without compromising confidentiality:
- Confidential executive and senior leadership search
- Executive talent mapping and market intelligence
- Discreet candidate identification and management
- Leadership assessment and candidate evaluation
- Confidential interview and selection management
- Executive offer and appointment coordination
Outcomes and impact:
- Access to senior executives and leaders beyond publicly advertised recruitment channels
- Greater discretion during sensitive replacements, succession planning, and strategic appointments
- More informed leadership decisions through executive assessments and external talent benchmarking
- Reduced risk of premature disclosure that could affect employees, stakeholders, or business operations
- Smoother leadership transitions through coordinated candidate engagement and appointment management
Fill critical positions with professionals who have the skills to deliver today and the potential to grow with your business:
- Permanent talent acquisition solutions for professional and specialist roles
- Individual hiring and team recruitment
- Recruitment for niche and hard-to-fill positions
- Candidate screening and competency assessments
- Reference and background checks
- Offer negotiation and placement coordination
- Preboarding and onboarding support
Outcomes and impact:
- Lower replacement and retraining costs through more long-term, sustainable hiring decisions
- Greater workforce stability in business-critical functions
- Stronger institutional knowledge as permanent employees develop expertise within your organization
- Greater opportunities to develop internal talent and build future leadership capability
Keep your operations running and your teams responsive as business demands change with flexible workforce management outsourcing:
- Temporary and contract staffing
- Seasonal and peak demand staffing
- Project-based talent deployment
- Coverage for short-term employee leave and absence
- Temporary workforce expansion
- Contract-to-permanent staffing, where available
Outcomes and impact:
- Uninterrupted operations during seasonal peaks and staffing shortages
- On-time project delivery without diverting employees from existing responsibilities
- Reduced overtime costs and employee workload
- Better control over staffing costs through demand-based workforce allocation
- Reduced hiring risk through on-the-job evaluation before permanent placement
Accelerate your AI initiatives and meet critical quality standards with specialized talent and dedicated project teams:
- AI engineer recruitment
- Managed AI projects and dedicated delivery teams
- Data annotation outsourcing
- AI training data and multimodal annotation services
- AI model development and optimization support
- Generative AI evaluation and testing
- Human-in-the-loop AI operations
- AI quality assurance and performance monitoring
Outcomes and impact:
- More reliable AI performance across real-world applications and use cases
- Reduced risk of hallucinations, biased responses, and unsafe AI outputs
- Faster model improvement through early identification of performance gaps
- Greater confidence in moving AI projects from experimentation to production
- Stronger AI governance through measurable performance benchmarks and documented quality assessments
Benefits of recruitment process outsourcing with TDCX Talent Solutions
Talent acquisition solutions tailored to your industry
Financial Services and FinTech
Recruit professionals with the financial services knowledge, regulatory awareness, and technical skills needed for business-critical roles, even when your internal recruitment capacity is stretched.
E-commerce and Retail
Stay ahead of seasonal peaks, major sales campaigns, and expanding operations. Combine high-volume recruitment with flexible staffing to meet changing workforce requirements.
Gaming
Recruit multilingual professionals with the gaming knowledge and specialist skills needed to support new releases and growing player communities.
Travel and Hospitality
Plan for seasonal hiring needs and respond to unexpected staffing shortages without overstretching your permanent teams.
Technology
Whether you’re expanding your SaaS business or launching consumer technology products, combine recruitment with payroll and employer-of-record support in eligible markets to establish and grow local teams.
Data and AI
Find specialized technical talent and assemble dedicated teams for increasingly complex AI projects, from data annotation outsourcing, AI engineer recruitment, and model development to multimodal QA.
CX Outsourcing
Manage recruitment and workforce requirements across multiple business units and locations. Coordinate permanent and contingent hiring, onboarding, and payroll through integrated talent services.
Compare
TDCX Talent Solutions compared with the alternatives
| TDCX Talent Solutions | In-house HR team | Recruitment agency | Generalist CX Outsourcing | |
|---|---|---|---|---|
| Scope | Six specialist solutions under one engagement | Internal HR functions supplemented by external vendors | Recruitment and staffing based on agreed assignments | Full-function outsourcing, not specialist hiring |
| Asia Pacific coverage | RPO and employer-of-record (EOR) services currently provided through in-market teams in Malaysia and Thailand | Dependent on local entities and HR resources | Varies by agency footprint | Coverage aligned to delivery footprint, not talent |
| Compliance ownership | TDCX Talent Solutions manages compliance for contracted services in supported markets | Client retains full responsibility | Client retains employer obligations for permanent hires | Held by the BPO for operated functions |
| Commercial model | Modular, priced per solution | Fixed salary and HR overhead | Placement fees or staffing markups | Bundled operational contracts |
| Service coordination | Multiple talent acquisition solutions under one management | Internal coordination across HR and external vendors | The client coordinates other HR functions | Included within contracted CX operations |
| Workforce scalability | Flexible recruitment and staffing aligned with demand | Dependent on internal capacity and investment | Assignment-based or volume hiring | Scaled to operational requirements |
FAQs
Recruitment process outsourcing (RPO) is an arrangement where TDCX Talent Solutions runs your recruiting function end to end, covering sourcing, screening, interview coordination, and offer management, rather than filling roles one at a time. You keep the final hiring decision throughout. We agree scope, volume, and service levels up front, design the sourcing and screening process around them, and report against those service levels as your hiring volume shifts. That way the program scales with you instead of resetting with every new requisition.
A staffing agency is engaged per role and paid per placement. It supplies candidates into a process you still run. RPO is an ongoing engagement where TDCX Talent Solutions runs the recruiting process itself, embedded in your systems and reporting against agreed service levels. An agency fits a single role that's difficult to fill. RPO fits sustained, recurring hiring volume, which is the point where a fee paid per placement stops making financial sense.
RPO is typically priced in one of three ways: a management fee plus a fee per hire, a monthly retainer covering agreed capacity, or a flat rate per hire. Payroll outsourcing is typically priced per employee, per pay cycle, scaled to headcount and the number of markets in scope. In both cases, hiring volume, seniority mix, and market count drive the real cost more than the headline rate does. Talk to our team for a quote scoped to your hiring plan.
Yes. Every service is scoped and contracted independently. Most clients start with RPO or payroll outsourcing, since those two areas tend to carry the most immediate cost and compliance pressure. They then add services like contingent workforce management or executive search once that first engagement is running smoothly.
The transition is planned around your open roles and existing agency arrangements, so live requisitions are handled as agreed rather than restarted. TDCX Talent Solutions agrees the scope, volumes, and service levels up front, then runs the recruitment process outsourcing (RPO) program to those terms. You keep the final hiring decision throughout, and reporting against the agreed service levels shows how hiring is performing as volume moves to the program. Because every service is scoped independently, you can start with the roles or markets that need support most, then consolidate your recruitment agencies under one commercial relationship over time. Talk to our team to plan the transition around your open roles.
