Sophie has over 15 years of experience in managing Pan-European customer operations that positively impact business results for clients. She achieves this by building great relationships with her clients at all levels while in parallel building and supporting talented operational teams who consistently produce ambitious sales, productivity and quality results. She has worked on behalf of several blue chips and international organisations in various industry sectors. She is also focused on generating good business results through employee engagement and collaboration and has led several teams to win awards in this field. Sophie is a COPC certified practitioner.