Driving the future of mobilityDriving the future of mobility

Driving the future
of mobility

Talk to us
What we offer
Customer experience management

Personalized Customer Support:
Offering tailored support services for vehicle owners and potential buyers, enhancing the customer experience at every touchpoint.

Dealer and Service Network Support: 
Providing comprehensive support for dealer networks, including training, performance monitoring, and customer service improvements.

Warranty and After-Sales Service: 
Managing warranty claims, service scheduling, and follow-ups to ensure customer satisfaction and loyalty.

Sales and marketing support

Lead Generation and Management: 
Utilizing advanced tools to generate leads, qualify prospects, and nurture them through the sales funnel.

Product Launch Support:
Assisting in the launch of new vehicles or mobility solutions with targeted marketing campaigns and customer education.

Market Research and Analysis:
Conducting in-depth market research to inform product development and marketing strategies.

Technical support services

Vehicle Technical Assistance: 
Offering expert assistance on vehicle features, troubleshooting, and maintenance.

Software and Connectivity Support: 
Providing support for vehicle software updates, connectivity features, and troubleshooting technical issues.

Training and Knowledge Management: 
Developing training programs for technical staff and dealerships to ensure up-to-date knowledge and skills.

Supply chain and logistics optimization

Parts Inventory Management: 
Efficiently managing parts inventory to ensure availability and minimize delays in maintenance or repairs.

Logistics and Distribution: 
Support: Streamlining the logistics and distribution processes to enhance the efficiency of vehicle and parts deliveries. 

Supplier Relationship Management: 
Maintaining strong relationships with suppliers to ensure quality and timely supply of materials and components.

Sustainability and compliance management

Emission Standards Compliance: 
Assisting in adhering to regional and global emission standards and environmental regulations. 

Sustainable Practices Implementation: 
Advising on and implementing sustainable practices in manufacturing, supply chain, and product design.

Reporting and Documentation: 
Ensuring accurate and compliant reporting on sustainability and environmental impact.

Fleet management and mobility solutions

Fleet Operational Support: 
Providing services to optimize the operation, maintenance, and management of vehicle fleets.

Mobility as a Service (MaaS) Solutions: 
Developing and supporting innovative mobility solutions that offer flexible transportation options to end-users. 

Telematics and Vehicle Data Analysis: 
Utilizing vehicle telematics to gather data for improving vehicle performance, safety, and customer experience.

What we offerWhat we offer
Our competitive edges
Innovative mobility solutions
Global Reach, Local Impact
TDCX provides access to 26 global locations, facilitating support for startups, scale-ups, and industry leaders in automotive and mobility sectors. With proficiency in 56 languages, we offer a localized approach with global standards, connecting your brand with customers worldwide.
Sustainability expertise 
Digital Excellence and Innovation
Our continuous investment in digital tools and AI-driven solutions elevates our service delivery to new heights. With customizable hiring assessments and advanced customer interaction tools like our Hybrid Chatbot, we combine technology and human expertise for improved efficiency and client satisfaction, granting a competitive advantage in dynamic markets.
Agile and Scalable Solutions
Agile and Scalable Solutions
Our agility in the automotive and mobility industry BPO service in establishing new sites and adjusting to changing business requirements enables quick entry into new markets. We quickly scale and adjust to meet customer needs, thanks to flexible strategies and a +62% hiring efficiency achieved using digital tools and a multi-site strategy. Our global campuses, spanning Malaysia and Romania, tap into local talent pools to provide professional workforce solutions at competitive costs.
Global market insight 
Unmatched Collaboration and Culture
Our culture of collaboration and a highly engaged workforce underline our competitive advantage. With 89% employee satisfaction and a collaborative leadership approach, we ensure the rapid setup and delivery of services for our clients. Our commitment to advancing human rights, economic empowerment, and environmental sustainability further solidifies our position as a responsible and attractive partner for global businesses.
Comprehensive customer support 
Commitment to Security and Environmental Leadership
Our rigorous data security and ISO-certified processes ensure utmost data integrity and confidentiality. Additionally, our carbon-neutral certification and green initiatives underscore our commitment to environmental sustainability, leading the way towards a greener future for all stakeholders.
Client TestimonialsClient Testimonials
Client Testimonials
Quote Mark
Building relationships, goes for 
all locations. Strong focus on 
people.
Vice President, Customer Care
For a Swedish multinational manufacturer of luxury vehicles
Quote Mark
Good governance and management.
COO
For a pioneering robotic last-mile delivery service provider
Client Testimonials
Quote Mark
Building relationships, goes for 
all locations. Strong focus on 
people.
Vice President, Customer Care
For a Swedish multinational manufacturer of luxury vehicles
Quote Mark
Good governance and management.
COO
For a pioneering robotic last-mile delivery service provider
Related sources
Resources
TDCX Talks: Tech + AI
TDCX Talks: Tech + AI
[E-book] Forward-Looking CX Trends
[E-book] Forward-Looking CX Trends
TDCX stands out as Star Performer and Major Contender in Everest Group’s Customer Experience Management Services PEAK Matrix® Assessment in APAC in 2023
TDCX stands out as Star Performer and Major Contender in Everest Group’s Customer Experience Management Services PEAK Matrix® Assessment in APAC in 2023
TDCX AI to drive innovation in customer experience
TDCX AI to drive innovation in customer experience

Accelerate your automotive CX success