24/7, omnichannel, and multilingual support:

• VIP player support
• Gaming platform support
• Player engagement and community management
• In-game purchase support
• Subscription and transaction management
• Retention, loyalty, and rewards programs
• Player technical support outsourcing
• Incident management and escalation
• Sponsorship activation support 

AI-powered CX solutions for safe digital spaces:

• Content moderation services
• Community content monitoring
• Community health monitoring
• Ad review and content moderation outsourcing
• User-generated content (UGC) screening
• Policy review, enforcement, and management
• Live event moderation 

Safeguards for in-game transactions:

• Know-your-transaction (KYT) and know-your-customer (KYC) solutions
• Esports and in-game market integrity
• Identity verification and management
• Transaction risk scoring
• Chargeback management
• Account takeover protection 

Player Behavior Analytics & Retention Insights:

• Advanced analytics reporting via TDCX Acuity
• In-game feedback and voice of the player (VoP) analysis
• Player and user behavior analytics
• Sentiment analysis
• Predictive churn analytics
• Retention forecasting 

Improved operational efficiency and player experiences: 

• Chatbots and self-service portals
• Conversational AI and generative AI for CX
• Data labeling and data annotation for AI solutions via TDCX AI
• AI-powered language and cultural sensitivity filters
• Audio transcription
• Image annotation services
• Text and video annotation services