Better Healthcare Experiences with CX Service

Healthier Outcomes
with Faster, Smarter
CX

CX consultancy and healthcare pathway optimization solutions that bridge the gaps between patient care, operational efficiency, and bottom-line impact

Our solutions Let’s talk

CASE STUDY

How two of the leading HealthTech companies in Europe scaled multilingual CX for patients and medical practitioners in 12 weeks across 4 countries

Read our case study

FEATURED INSIGHTS

An ‘Intelligent’ Approach to Balancing CX and Fraud Prevention in Insurance

Why AI for CX Fails: The Pitfalls of Inaccurate, Biased Data

What’s the Hype About Hyperpersonalization in Customer Experience?

PUTTING THE CARE IN
HEALTHCARE CX

Built for leading healthcare companies and fast-scaling platforms, TDCX delivers CX that’s as responsive as your care model.

Integrated Patient Experience

Enhanced patient satisfaction and improved continuity of care:

24/7 multilingual patient support and onboarding
Remote patient monitoring (RPM)
Medication dispute and escalation management
Post-discharge follow-ups and chronic care support
Critical patient updates and notifications
Membership support
Healthcare back-office operations

Telehealth Experience Management

Consistent, connected care across virtual channels:

Omnichannel patient remote assistance
Telemedicine integration
Mobile health (mHealth) support
HealthTech platform optimization

Patient Relationship Management

Support services that reduce administrative bottlenecks and drive patient retention:

End-to-end telephony and CRM solutions
Healthcare provider services, including authorization, insurance verification, and claims processing outsourcing
Payor services, including credentialing, benefits administration, and utilization management

AI, GenAI, and Automation

AI-powered CX solutions that streamline healthcare workflows while delivering empathetic support:

AI- and GenAI-powered chatbots
Natural language processing (NLP) for patient support
Automated appointment scheduling
Medication adherence monitoring
Patient outreach and communication
Patient sentiment analysis

Analytics and Digital Transformation

Digitalization and data-driven insights for improving patient outcomes and operational efficiency:

Predictive patient analytics via TDCX Acuity
Electronic health records (EHR) optimization
Patient satisfaction analysis
Health data aggregation and interoperability
Healthcare data labeling and annotation via TDCX AI

Healthcare Compliance

CX services that comply with industry regulations and uphold patient trust:

HIPAA-compliant support
Fraud detection and prevention
Patient, provider, and payor verification solutions
Consent management systems
Regulatory reporting solutions

Let TDCX give you the right CX prescription for patient experiences.

Speak with our experts