CASE STUDY
How TDCX enabled the tech support operations of a major consumer electronics provider to achieve a 93% CSAT score, ranking the second highest in Southeast Asia
Read our case study
EMPOWERING YOUR CUSTOMER’S
DIGITAL JOURNEYS
Exceptional digital experiences with AI-powered CX solutions, advanced analytics, and revenue-driving customer engagement innovations tailored for tech companies
Technical Support Outsourcing
24/7, multilingual, and omnichannel support for tech-driven customer experiences:
- Tiered and tierless/swarming technical support services
- Remote technical customer support
- Help desk and internal support solutions
- Hardware and software technical support
- Incident management and escalation
- Technical support quality assurance
Digital Customer Experience Management
Data-powered, human-driven support for digital interactions, from user engagement to risk mitigation:
- Omnichannel user support (chat, email, phone, in-app, text, social media)
- Onboarding and activation
- User experience (UX) and product support
- Account management
- Subscription and billing support
- Community engagement and forum management
- Fraud detection and prevention
- Identity verification and management
- Know-your-transaction (KYT) solutions
Inside Sales Outsourcing
Targeted acquisition, retention, and revenue growth management driven by industry experts:
- Outsourced sales and marketing
- Lead qualification and conversion
- Inbound and outbound acquisition
- Retention and win-back programs
- Cross-selling and upselling programs
- Rewards and loyalty programs
- Revenue growth management
AI and Digital Transformation
Modern innovations that streamline support, automate processes, and upgrade the digital customer experience:
- Knowledge base, self-service portal, and FAQ development
- Technical support automation
- AI and GenAI chatbot development and implementation
- Intelligent virtual assistants
- Self-learning AI for CX
- Automated ticket routing
- Data labeling and annotation
- Antifraud automation
- Robotic process automation (RPA)
Advanced Analytics
Business intelligence solutions that optimize and enrich digital customer experience touchpoints:
- Predictive support analytics
- Usage Data Analysis
- Voice of the customer (VoC) programs
- Customer data management
- Churn analysis and retention forecasting
- Customer satisfaction (CSAT) and Net Promoter Score (NPS) analytics
Crack the code to a better digital customer experience with TDCX.
Speak with our experts