<p>Customer Service</p>
<p>Customer Service</p>

Focus on your business. We’ll take care of your customers

Boost your CX

Partner with Asia’s leading BPO company to elevate your digital customer care and accelerate your sales.

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Customer Service

Everything you stand for as a brand comes alive through customer experience. Let our teams of highly trained CX specialists be your voice and ambassadors who will take care of your customers 24/7. Cut through the noise with customizable solutions delivered from our world-class CX hubs.

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Technical Support

High-quality tech support is the key to sustaining your customers' confidence in your products. Provide the best user experience your customers deserve. Our tech experts leverage a suite of innovative solutions to deliver quick assistance and best-fit resolutions.

<p>Customer Service</p>
<p>Customer Service</p>
8 yrs

Average client tenure

83%

Client Satisfaction Rating

90%

Revenue from new economy clients

340+ Awards

Awarded by the Thai Contact Center Trade Association 2021 (TCCTA)
Awarded by the Contact Centre Association of Singapore 2021 (CCAS)
Awarded by “Golden Headset” Best Contact Center Awards 2020 (China)
Awarded by the Contact Centre Association of Malaysia 2019 (CCAM)
Awarded by European Contact Centre and Customer Service Awards 2019 (ECCSA)
CLIENT REVIEWS
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I am impressed with their customer service training and the way they find the right candidates for our project.

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Regional Project & Quality Manager,
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I really enjoy their collaborative approach, and our working relationship really feels like a partnership.

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Vendor Operations Manager,
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Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.

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Senior Quality Manager,
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We trust their ability to deliver the best possible outcomes to our customers.

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Head of Support,
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Their team of experts is proactive, adaptable, and able to provide the best solutions for the client’s customers.

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Head of Support,
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I love how they see themselves as being part of another company’s journey rather than focusing on short-term gain.

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Head of Customer Experience,
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We have expanded our footprint with TDCX with five times business growth in the last five years.

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Workforce Management Lead,
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We are impressed with their ability to scale their services and at the same time maintain their quality of service.

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Global Head, CX Operations,
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Whenever we have an idea, they’re all in and supporting us–it’s good to have a partner that we can rely on.

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VP Customer Care,
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The relationship and engagement with TDCX is very strong by any measurement within the BPO space.

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Risk & Fin Crimes,
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I am impressed with their customer service training and the way they find the right candidates for our project.

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Regional Project & Quality Manager,
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I really enjoy their collaborative approach, and our working relationship really feels like a partnership.

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Vendor Operations Manager,
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Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.

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Senior Quality Manager,
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We trust their ability to deliver the best possible outcomes to our customers.

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Head of Support,
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Their team of experts is proactive, adaptable, and able to provide the best solutions for the client’s customers.

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Head of Support,
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I love how they see themselves as being part of another company’s journey rather than focusing on short-term gain.

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Head of Customer Experience,
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We have expanded our footprint with TDCX with five times business growth in the last five years.

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Workforce Management Lead,
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We are impressed with their ability to scale their services and at the same time maintain their quality of service.

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Global Head, CX Operations,
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Whenever we have an idea, they’re all in and supporting us–it’s good to have a partner that we can rely on.

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VP Customer Care,
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The relationship and engagement with TDCX is very strong by any measurement within the BPO space.

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Risk & Fin Crimes,
40+
Supported languages

Multilingual CX support from 24/7 customer engagement hubs catering to markets in Asia, Europe, and the Americas

1,000+
Headcount filled within 7 months

AI-powered recruitment tool improved hiring efficiency by 62%

CASE STUDIES
Innovative CX partnership that led to high-revenue and customer loyalty
Read case study
Human touch + sales driven strategies = successful technology business growth
Read case study
First year sales spike for top financial services provider
Read case study

Your customers deserve a better experience.