Our expert CX teams harness technology to turn opportunities to sales and brand loyalty. We prioritize the growth of your customer base and provide meaningful customer experiences across all marketing channels, so you can achieve new business milestones.
We keep a razor-sharp focus on expanding your customer base with our inside sales strategies. Our campaigns are agile and efficient, allowing you to close the sales loop and amp up your customer retention rate.
We go beyond meeting expectations, even with difficult constraints. Our all-star teams maximize every sales conversation across multiple channels, allowing them to score 80 on the Global Social Selling Index. Our results often challenge the industry standard and we have the numbers to prove it.
We tailor our scripts to be engaging and empathetic, audit our performance systematically to maintain consistency and professionalism, and enforce strict quality control to ensure you receive the highest standards of performance.
We hire agents who are tech savvy and have outstanding experience in sales, particularly in engaging with C-Suite executives. We customize our sales assessments to gauge candidates’ resourcefulness in getting through direct messages and qualifying leads.
We implement generous support ratios, and increase as we scale, to maintain clear communications between leaders and agents. This also allows us to clarify directives, and expectations; and further strengthen our teams.
We localize training materials to meet the cultural needs and expectations of customers.
We maintain regular cadences with the leaders to keep them informed, aligned, and empowered. We keep them on top of the rapid changes that can happen in the program.
“TDCX delivers what they promise and exceeds results, even with difficult constraints.
TDCX has contributed year-over-year (YoY), from 2020 to 2021, to an 8% improved customer satisfaction rating across the criteria of professionalism, understanding customer needs, and product knowledge. That’s a huge improvement for us overall.”
—Sales Manager e-Commerce Service