The future of customer experience is remote.
Deliver the best customer experience (CX) from anywhere in the world with Falcon. We have combined industry best practices and contemporary technology to bring you work-from-home tracking solutions. In our first month of implementation, we moved over 2,500 staff home in days with telling results:
- Customer Satisfaction rose from 88% to 91%
- Quality Assurance Score increased from 87% to 94%
- Absenteeism decreased by 50%
Optimize your business performance beyond workspaces with our enhanced services and operation modules.
FalconEye is available on all OS platforms.
Agents are authenticated at login, throughout their shift, or when unauthorized persons are detected.
Workspace violations, such as the use of phones, will trigger screenshot captures and alert team leaders. Attempts to circumvent control will also be flagged.
Team leaders will be alerted when agents leave their workstation without permission.
Bandwidth is monitored to ease workload management within the same campaign and ensure productivity.
Parameters, responses, automated actions, real-time alerts, historical dashboards, and violation audits are fully configurable.
The app triggers the camera on the agents’ workstations.
The team leader will be alerted every time a violation is detected.
The team leader verifies the violation.