Industries - TDCX

CX Innovations That Move Automotives Forward

FEATURED INSIGHTS

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TDCX Mystery Shopping: After All the Rage in AI and GenAI Chatbots, Has Anything Changed in CX?

Authentic, Accountable, Automated: Trust and Safety in CX for 2025 and Beyond

INDUSTRIES WE SERVE

Automotive and Mobility

Drive frictionless experiences with AI-powered CX solutions that help users navigate vehicle tech, fuel sales, optimize supply chain operations, and manage fleet logistics with precision.

Let CX fuel your bottom-line growth

Digital Advertising

Utilize outsourced inside sales capabilities to optimize campaign performance, maximize ad spend across every platform, personalize marketing efforts, and turn impressions into lasting relationships.

Redefine ROI in your ad spend

E-Commerce and Retail

Elevate product discovery, drive conversions, build loyalty, and deliver omnichannel customer service that turns every click, cart, and checkout into memorable shopping experiences.

Convert clicks into loyal customers

FinTech and Banking, Financial Services, and Insurance (BFSI)

Instill trust and safeguard transactions in today’s digital financial landscape. Strengthen fraud prevention and detection, reinforce regulatory compliance with AML and KYC outsourcing solutions, and mitigate risk while ensuring intuitive user experiences.

Build trust in every financial touchpoint

Gaming and Entertainment

Foster positive interactions and deliver immersive experiences through an end-to-end BPO service that covers player support, content monitoring, fraud prevention and detection, esports engagement, and streaming optimization.

Engage users and elevate player support

HealthTech

Combine the scalability and precision of AI and GenAI for customer experience with the empathy of human agents to enhance the accessibility, efficiency, and quality of healthcare delivery.

Provide empathic care at speed and scale

Technology

Harness AI-powered CX solutions, automation tools, and technical support outsourcing to meet the demands of tech-savvy, digitally native customers, optimize user journeys, and accelerate product adoption.

Differentiate your digital experiences

Travel and Hospitality

Anticipate guest needs, turn disruptions into loyalty-building opportunities, and create unforgettable travel experiences with CX services that elevate every interaction, wherever your customers are.

Make your customer journeys voyage-worthy

HUMAN-LED, AI-POWERED CX SOLUTIONS THAT
ORCHESTRATE BUSINESS TRANSFORMATION

Position your business to solve strategic challenges. Whether it’s operational inefficiencies, digital disruptions, customer attrition, or stagnant revenue growth, TDCX designs, delivers, and deploys holistic solutions that transform these hurdles into pathways for industry leadership and measurable market impact.

Customer Loyalty Through
Experience-Led Growth

Customer service consulting that increase lifetime value and drive sustained revenue growth for your brand

AI-Powered Digital Transformation

Business intelligence capabilities, AI-powered CX solutions, and automation tools for improved decision-making and operations

Business Continuity Meets
Operational Agility

Agile customer support outsourcing that helps you adapt to market shifts, mitigate risks, and sustain operational consistency

Expert-Led Vertical Solutions

CX strategies for tackling market dynamics, emerging tech, and evolving customer expectations specific to your industry

Measurable Business Value

Full visibility into CX performance to unlock revenue opportunities, improve cost efficiency, and achieve business goals

People-First Excellence

Continuous training, data-driven coaching, and AI-augmented learning to consistently deliver exceptional service

Trust and Compliance

Reinforcing brand reputation and customer confidence through NIST-, PCI DSS-, EU GDPR-, and HIPAA-compliant customer experience management

FREQUENTLY ASKED QUESTIONS (FAQs)

What challenges do automotive and mobility brands face in providing technical customer support for today’s technology-powered vehicles?

Brands must deliver expert technical support for increasingly complex, technology-powered vehicles that integrate software, connectivity, and digital services. These include omnichannel processes for onboarding customers and ensuring high service quality for diagnostics, over-the-air updates, and rapid escalation. Discover how TDCX’s CX solutions can streamline customer support for automotive and mobility companies.

How can inside sales help digital advertising platforms increase campaign sales and reduce customer acquisition costs?

Inside sales teams can use omnichannel, data-driven sourcing and expert screening to target and qualify advertisers more efficiently. By streamlining onboarding and improving lead assessment, digital ad platforms can hire and ramp sales talent faster, lower acquisition costs, and boost conversions. See how TDCX's sales outsourcing supports digital advertising and social platforms worldwide.

What strategies can businesses use to implement and optimize a seamless omnichannel customer journey in e-commerce and retail?

Retailers should map each customer touchpoint, such as product discovery, purchase, payment, delivery, and aftersales service, then standardize the supporting processes and service quality across all channels to ensure a consistent customer experience. See how TDCX's AI-powered CX solutions for e-commerce and retail enable seamless omnichannel customer journeys.

Why is GenAI for CX beneficial for FinTech, banking, financial services, and insurance (BFSI)?

AI, generative (GenAI), and agentive AI can help BFSI enterprises automate routine service inquiries, optimize omnichannel interactions, streamline onboarding and compliance processes for new customers, and improve fraud detection and prevention. Find out how TDCX enables FinTech brands and BFSI companies to gain ROI from their AI investments.

How does robust trust and safety operations affect player support, retention, engagement, and community growth in gaming?

Robust trust and safety operations in gaming combine omnichannel player support, proactive content moderation, and rapid assessment of risks to protect communities, drive retention, and optimize service quality. See how TDCX's CX solutions for gaming and entertainment help brands safeguard and grow their communities.

What role does agentive AI play in improving patient support, enhancing healthcare experiences, and streamlining operational processes for HealthTech providers?

Agentive AI enables HealthTech providers to optimize patient journeys by automating onboarding, assessment, and ongoing support across omnichannel touchpoints, such as telehealth, appointment scheduling, case management, and even remote patient monitoring. Learn more about TDCX's CX consultancy and human-led, AI-powered CX solutions for healthcare and HealthTech companies.

How does improving the digital customer experience help technology companies reduce churn, support complex products, and differentiate in a competitive market?

Technology companies need to make customer onboarding effortless, provide up-to-date product guidance, and deliver fast, expert omnichannel support for troubleshooting and upgrades. Investing in CX analytics, robust self-service tools, multilingual support, and proactive education helps users adopt new features in their products easily. See how TDCX's CX consultancy and solutions enable tech brands to optimize CX for market leadership.

How do fraud detection and prevention capabilities enhance customer trust for travel and hospitality brands?

Fraud detection and prevention capabilities help build customer trust by identifying and stopping suspicious transactions or activities before they affect bookings, payments, or loyalty accounts. With expert-led, AI-driven assessment and screening at every digital and omnichannel touchpoint, brands can minimize losses, protect customers, and ensure a reliable experience, from onboarding to checkout. See how TDCX enables travel and hospitality brands to deliver first-class customer service and omnichannel support.

Enable your future today with TDCX.

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