What challenges do automotive and mobility brands face in providing technical customer support for today’s technology-powered vehicles?
Brands must deliver expert technical support for increasingly complex, technology-powered vehicles that integrate software, connectivity, and digital services. These include omnichannel processes for onboarding customers and ensuring high service quality for diagnostics, over-the-air updates, and rapid escalation. Discover how TDCX’s CX solutions can streamline customer support for automotive and mobility companies.
What is the best way for businesses to outsource B2B advertiser technical support?
Businesses can outsource B2B advertiser technical support by working with providers that have proven expertise in ad platforms, analytics, and technical integrations, using managed, dedicated, or hybrid outsourcing models. Successful execution depends on strong onboarding and integration, including detailed product and platform training, secure access to ticketing systems and dashboards, and pilot phases to validate performance before scaling.To sustain high-quality, scalable support, organizations should define clear SLAs and KPIs, establish governance and escalation frameworks, maintain a continuously updated knowledge base, and ensure ongoing training as ad technologies evolve. Robust data protection, regulatory compliance (e.g., GDPR, CCPA), and a defined risk and exit strategy are also critical to protect brand integrity and advertiser data.
What strategies can businesses use to implement and optimize a seamless omnichannel customer journey in e-commerce and retail?
Retailers should map each customer touchpoint, such as product discovery, purchase, payment, delivery, and aftersales service, then standardize the supporting processes and service quality across all channels to ensure a consistent customer experience. See how TDCX's AI-powered CX solutions for e-commerce and retail enable seamless omnichannel customer journeys.
Why is GenAI for CX beneficial for FinTech, banking, financial services, and insurance (BFSI)?
AI, generative (GenAI), and agentive AI can help BFSI enterprises automate routine service inquiries, optimize omnichannel interactions, streamline onboarding and compliance processes for new customers, and improve fraud detection and prevention. Find out how TDCX enables FinTech brands and BFSI companies to gain ROI from their AI investments.
How can gaming companies outsource end-to-end player lifecycle support?
Gaming companies outsource end-to-end player support to specialized BPO providers that manage the full player journey, from onboarding and engagement to retention and technical support. Acting as an extension of internal teams, these providers deliver consistent, omnichannel player support across channels and time zones, enabling efficient scaling while maintaining high service quality and player satisfaction.To ensure successful outsourcing, gaming companies should select partners with deep gaming expertise and proven scalability, support omnichannel engagement across platforms players actively use, and offer multilingual capabilities aligned with global player bases. Best practices also include tight integration with brand guidelines, strong data security controls, and clear performance monitoring through KPIs such as response times, resolution rates, and player satisfaction to drive continuous improvement.
What role does agentive AI play in improving patient support, enhancing healthcare experiences, and streamlining operational processes for HealthTech providers?
Agentive AI enables HealthTech providers to optimize patient journeys by automating onboarding, assessment, and ongoing support across omnichannel touchpoints, such as telehealth, appointment scheduling, case management, and even remote patient monitoring. Learn more about TDCX's CX consultancy and human-led, AI-powered CX solutions for healthcare and HealthTech companies.
How does improving the digital customer experience help technology companies reduce churn, support complex products, and differentiate in a competitive market?
Technology companies need to make customer onboarding effortless, provide up-to-date product guidance, and deliver fast, expert omnichannel support for troubleshooting and upgrades. Investing in CX analytics, robust self-service tools, multilingual support, and proactive education helps users adopt new features in their products easily. See how TDCX's CX consultancy and solutions enable tech brands to optimize CX for market leadership.
How do fraud detection and prevention capabilities enhance customer trust for travel and hospitality brands?
Fraud detection and prevention capabilities help build customer trust by identifying and stopping suspicious transactions or activities before they affect bookings, payments, or loyalty accounts. With expert-led, AI-driven assessment and screening at every digital and omnichannel touchpoint, brands can minimize losses, protect customers, and ensure a reliable experience, from onboarding to checkout. See how TDCX enables travel and hospitality brands to deliver first-class customer service and omnichannel support.
